If your ordered product(s) arrive damaged, unboxing video evidence will need to be attached to Your email or chat with UMG ID Customer Service.
For CD(s) or vinyl(s), you need to do a video unboxing by at least playing the CD/vinyl in two players or if you only have 1 player, you need to play two different CD/vinyl in the player.
Note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Product faulty & damage is acceptable for return
Check our Refund Policy and FAQs for more details
